Refund policy

We accept returns of unopened products within 30 days of delivery. Items must be unused, in their original sealed packaging, and returned with your receipt or proof of purchase.

To start a return, please contact us at info@laviel.co.uk before sending anything back. Once your return is accepted, we will send you instructions. Returns should be sent to:

LÀVIÉL Clinic
7 Patcham Terrace, Nine Elms
London SW8 4FN
United Kingdom

Items sent back without first requesting a return will not be accepted.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
For hygiene reasons, opened or used skincare, haircare and other personal care products cannot be returned unless they are faulty. Unfortunately, we cannot accept returns on sale items or gift cards. Please get in touch if you have questions about a specific item.

Refunds
Once we receive your returned product, we will inspect it and let you know whether the refund has been approved. If approved, the refund will be made to your original payment method within 5–7 business days. The refund amount will be the purchase price of the returned product, less any shipping fees or discounts applied at the time of purchase. It may take additional time for the refund to appear in your account, depending on your bank or card provider.

Exchanges
The fastest way to get what you want is to return the item you have and, once the return is accepted, make a separate purchase for the new item.

This policy does not affect your statutory rights.