Our Clinic FAQ
What types of services does LÀVIÉL Clinic offer?
Laviel Clinic offers a wide range of cosmetic and aesthetic services, including hair treatments, facial treatments, body treatments, injectables, and consultations with qualified professionals.
How do I schedule an appointment?
You can schedule an appointment by contacting our clinic by phone at +44 20 8050 4413 or by email at info@laviel.co.uk (international enquiries: care@laviel.com). You may also schedule appointments through our online booking system.
How far in advance should I schedule my appointment?
We recommend scheduling your appointment as far in advance as possible to ensure availability, especially for popular services or during peak times. However, we also accommodate last-minute appointments based on availability.
What is your cancellation policy?
Please give us at least 24 hours’ notice if you need to cancel or reschedule. If you cancel with less than 24 hours’ notice, or do not attend, the £30 paid at booking is non-refundable. If you arrive late, your treatment may need to be shortened. Treatment packages are valid for 12 months from purchase. See our Terms & Conditions for full details.
What can I expect during a consultation at LÀVIÉL Clinic?
During your consultation at Laviel Clinic, our experts will take the time to understand your concerns, assess your needs, and discuss suitable treatment options tailored to your goals. We prioritize open communication and aim to provide you with all the information you need to make informed decisions about your aesthetic journey.
Are the treatments at LÀVIÉL Clinic safe?
Yes, safety is our top priority at LÀVIÉL Clinic. We adhere to stringent safety protocols and use advanced techniques and equipment to ensure the safety and well-being of our patients. Our professionals are trained to perform treatments with precision and care, minimising any risks associated with the procedures.
Does LÀVIÉL Clinic offer financing options for treatments?
Yes, we understand that investing in aesthetic treatments is a significant decision for many individuals. To make our services more accessible, we offer flexible financing options to help you manage the cost of treatments. Our team can provide you with information about financing options during your consultation.
Are the products used at LÀVIÉL Clinic cruelty-free and ethically sourced?
Yes, at Laviel Clinic, we are committed to using products that are cruelty-free, ethically sourced, and of the highest quality. We prioritize ethical and sustainable practices in our selection of skincare products and treatment materials to ensure the well-being of our patients and the environment.
Does LÀVIÉL Clinic offer follow-up care after treatments?
Yes, at Laviel Clinic, we believe in providing comprehensive care to our patients throughout their aesthetic journey. We offer follow-up appointments and post-treatment support to monitor your progress, address any concerns, and ensure optimal results. Our team is dedicated to your satisfaction and will be available to assist you every step of the way.
Is there an age requirement for receiving treatments at LÀVIÉL Clinic?
While many of our treatments are suitable for individuals of various ages, some procedures may have specific age restrictions or recommendations. During your consultation, our experts will assess your eligibility for treatments based on factors such as medical history, skin condition, and treatment goals.
Our Shop FAQ
What products does the LÀVIÉL shop offer?
Our shop offers a carefully curated selection of skincare products, beauty tools, and wellness essentials to complement your aesthetic journey. From high-quality skincare formulations to rejuvenating tools, we strive to provide products that align with our commitment to transformative aesthetics and uplifting well-being.
Where is LÀVIÉL Shop located?
Our shop is both online and at our clinic, 7 Patcham Terrace, Nine Elms, London SW8 4FN. Online orders are shipped within the UK and internationally, and can also be collected from the clinic by appointment.
How can I place an order?
Ordering from LÀVIÉL Clinic Shop is simple and easy! Browse our website, select the products you desire, add them to your cart, and proceed to checkout. Follow the prompts to enter your shipping and payment information to complete your order securely.
What are your shipping options?
Orders are dispatched on the next working day. Available shipping options and costs are shown at checkout.
Do you offer international shipping?
Yes, we offer international shipping to many countries. However, please note that shipping times and costs may vary depending on the destination.
What payment methods do you accept?
We accept various secure payment methods, including credit/debit cards, PayPal, and other trusted payment gateways, ensuring a seamless and secure checkout experience.
What is your return policy?
You can return unopened products within 30 days of delivery for a refund. Items must be unused and in their original sealed packaging. For hygiene reasons, opened skincare, haircare and personal care products can’t be returned unless they are faulty. Please email info@laviel.co.uk before sending anything back – see our Shipping & Returns page for full details.
How can I contact LÀVIÉL Clinic Shop for support?
If you have any questions, concerns, or require assistance with your order, our customer support team is available to help. You can reach us via email at info@laviel.co.uk (international customers: care@laviel.com) or through our website's contact form. We aim to respond to all inquiries promptly.
Do you offer personalised recommendations?
While we do not offer personalised recommendations through our shop, our team of experienced professionals at LÀVIÉL Clinic is dedicated to providing personalised treatment plans and recommendations during in-person consultations.
How can I stay updated on new products and promotions?
To stay informed about the latest product releases, promotions, and exclusive offers from Laviel Medical Spa Clinic Shop, we encourage you to sign up for our newsletter. You can also follow us on social media platforms such as Instagram, Facebook, and TikTok for regular updates and beauty tips.