For Online Shop Purchases:

1. Contact Customer Service: If you wish to return an item purchased from Laviel Shop, please contact our customer service team at care@laviel.com with your order number and reason for return. You can also reach us by phone at +44 7722006399.
2. Authorization: Our customer service team will provide you with a return authorization and instructions for returning the item(s). Please wait for confirmation and follow the provided instructions carefully to ensure a smooth return process.
3. Prepare the Return Package: Pack the item(s) securely in the original packaging, if possible, and include any accessories, documentation, or promotional items that came with the product. Ensure that the item is unused, unopened, and in its original condition.
4. Shipping: You will be responsible for arranging and paying for the return shipping of the item(s). We recommend using a trackable shipping service and purchasing shipping insurance to protect against any loss or damage during transit.
5. Return Confirmation: Once your return package is received and inspected, we will notify you of the approval or rejection of your refund or exchange. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days.

Please note the following:

• Returns must be initiated within 30 days of purchase for online shop items.
• Returns for clinic services are subject to evaluation and may not always result in a refund.
• Consultation fees and certain clinic services may be non-refundable.
• Refunds are issued based on the original method of payment.
• Shipping costs for returns are non-refundable.

If you have any questions or need further assistance with the return process, please don’t hesitate to contact our customer service team. We’re here to help and ensure that your shopping experience with Laviel is satisfactory.

For Clinic Services:

1. Contact Us: If you wish to discuss a return or refund for a clinic service, please contact our clinic receptionist at +44 7722006399 or Care@laviel.com. Explain the reason for your request, and our staff will assist you in addressing your concerns.
2. Evaluation: Our staff will review your request and may ask for additional information or details regarding your treatment experience. We strive to understand your concerns fully and work towards a satisfactory resolution.
3. Resolution: Depending on the nature of your request, we will work with you to find an appropriate solution, which may include rescheduling your appointment, adjusting your treatment plan, or providing additional support or follow-up care as needed.