Last Updated: February 21, 2024

Thank you for shopping at Laviel Clinic and Laviel Shop. We strive to provide you with high-quality products and services, and your satisfaction is important to us. If you are not entirely satisfied with your purchase, we’re here to help. This Return Policy outlines our guidelines for returning products purchased through our website at Laviel.com. Please read the following information carefully.

1. Return Eligibility

a. Products: Our return policy applies to beauty products purchased directly from Laviel.com. This includes skincare products, haircare products, cosmetics, and other beauty items.

b. Condition: To be eligible for a return, the product must be unused, unopened, and in its original packaging. We cannot accept returns of products that have been opened, used, or damaged, unless they are defective or damaged upon arrival.

c. Timeframe: You must initiate the return process within 30 days of the purchase date. After 30 days, we are unable to accept returns or offer refunds.

2. Return Process

a. Contact Us: To initiate a return, please contact our customer service team at care@laviel.com with your order number and a brief explanation of the reason for the return. We will provide you with further instructions and a return authorization if applicable.

b. Return Shipping: You will be responsible for the cost of return shipping, unless the return is due to an error on our part or the product is defective or damaged upon arrival. We recommend using a trackable shipping method to ensure that your return is received by us.

c. Packaging: Please securely package the product in its original packaging, including any accessories, manuals, or promotional materials that were included with the product.

3. Refund Process

a. Inspection: Once we receive your returned product, our team will inspect it to ensure that it meets the eligibility criteria outlined in this policy. If the product is deemed eligible for a refund, we will process the refund to the original method of payment within 5-7 business days.

b. Refund Amount: The refund amount will be equal to the purchase price of the returned product, less any shipping fees or discounts applied at the time of purchase.

c. Notification: You will receive an email notification once your refund has been processed. Please note that it may take additional time for the refund to appear in your account, depending on your financial institution.

4. Exchanges

Unfortunately, we do not offer exchanges at this time. If you would like to exchange a product for a different item, please follow the return process outlined above and place a new order for the desired item separately.

5. Damaged or Defective Products

If you receive a damaged or defective product, please contact us immediately at care@laviel.com with photos of the damaged or defective item. We will arrange for a replacement or refund, depending on the nature of the issue.

6. Final Sale Items

Certain products may be marked as final sale and are not eligible for return or exchange. These items will be clearly indicated on the product page at the time of purchase.

7. Contact Us

If you have any questions, concerns, or issues regarding our return policy or a specific return, please don’t hesitate to contact our customer service team at care@laviel.com. We are here to assist you and ensure that your shopping experience with Laviel is positive and enjoyable.

Thank you for choosing Laviel Clinic and Laviel Shop. We appreciate your business and look forward to serving you again in the future.